Overhead shower: The shower produces an irregular gush spray. The spray pattern is spoiled. What can be done? Clean the gush spray outlet.
A plastic spatula is best for this. With the water running, pull the spatula completely through the gush spray outlet. Loosened debris can then be washed away. Dripping after use: Water always drips from the faucet or shower for a while after use. Shower pipes: Can the riser pipe be shortened? Depending on the model, the riser pipes can be adjusted according to the available space and shortened when required.
Round riser pipes can be shortened. You will find more information in the relevant installation manual. Square riser pipes are available in different lengths. Corresponding spare parts numbers for your product are available in the Spare Parts Shop.
Sealing screen: What is the purpose of the seal or a sealing screen between the shower hose and the hand shower? Sealing screens, which are included with each hand shower, must not be replaced by normal seals. Otherwise, the dirt filtered out in the filter screen gets washed into the mechanics of the shower.
This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged. To see how to clean the sealing screen, please refer to this video. Is there a solution for this? A tile spacer for shower pipes offering 7 mm of adjustment is available.
The corresponding item number can be found in the relevant installation manual. Where can I find the spare parts catalog, dimensional drawings and installation manuals for the products? Information about spare parts and technical publications, such as dimensional drawings, installation manuals or service instructions can be found at Hansgrohe PRO — the website for our professional target groups.
This website also offers a comprehensive product catalog, bathroom planning information, tips and tricks for consulting services, planning and installation and much more. All services and downloads for suppliers and service providers can be found in the supplier area of our corporate website: www. Among other aspects, you will find information about our purchasing organization and quality management, downloads such as the guidelines for first sampling, our factory standards or framework conditions.
You have not selected any products. To do this, use the Compare product icon on our product pages. FAQ about our products. The professional will check in the individual case The information offered here might not cover all individual cases. Direct to:. Accessories Lotion dispenser does not dispense lotion any more.
If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking in hot water and rinsing it out afterwards.
Faucets Exposed-installation faucet: What is the potential cause of leakage at the connections? Before installing the faucet, ensure that the S-connections for compensating different dimensions are installed without stress and that the prescribed installation dimensions are adhered to. The use of original seals is mandatory. Damaged seals must be replaced when necessary. The activation of cleaning mode is described in the installation manual; this is enclosed with the product but can also be downloaded from the electronic Spare Parts Shop.
Kitchen faucet: There is water leaking from the swiveling shaft. What is the reason for this? The seals on the swiveling shaft of the faucet are dirty or damaged. The steps required for replacing the seals can be found in the corresponding installation manual enclosed with the spare part. Ensure that the lip seals of the seal set are not greased too heavily. Between the pull-out hose and pull-out spray, there is a small filter screen inserted into the pull-out hose connection fitting.
Remove this using a sharp object, clean it and reinsert it. Kitchen faucet: Both spray modes are coming from the pull-out spray at the same time. How can this problem be rectified? Replace the pull-out spray. This cannot be repaired by customers. You will find the correct spare parts number for the pull-out spray in the enclosed installation manual. If water leaks from around the swivel area after the faucet is opened, the seals must be replaced in order to properly seal the swivel spout.
Follow the instructions in the corresponding installation manual for your model when replacing the seals. You can also call them up in the Spare Parts Shop. Kitchen faucet: How do you move the Variarc sink unit faucet with pull-out spray when you need to open the window? Hold the base unit of the faucet i. Mixer ball technology: Does the control ball have to be replaced when the mixer ball system is serviced? The stainless steel control ball does not have to be replaced.
Any deposits can be removed easily from the control ball using a synthetic cleaning cloth, for example. Open water heater: Water drips from the faucet while the water is heating up. Water drips from the spout so that no excess pressure builds up in the open water heater during the heating process.
Diverter: On the bathroom faucet, it does not automatically return to its starting position. The O-ring or the plunger on the diverter are either dirty or degreased. When necessary, both must be cleaned and silicon grease applied. A low flow performance may be caused by a dirty aerator. The cleaning process is shown in greater detail in this video.
Lavatory faucet: Can I change the angle of the water jet on a hansgrohe faucet? The replacement process and functionality are shown in this video. Purchasing hansgrohe products Is there somewhere I can test the products without obligation? Where can I buy hansgrohe products?
You can purchase our products through the trades and retailers. There is no factory outlet. Use our Shopfinder to find retailers near you. Prospects of hansgrohe products can be downloaded directly from our website. You will also be able to find out information on prices there. How long can I buy spare parts for after an item has been discontinued? We guarantee the availability of spare parts for 15 years after the product in question has been discontinued.
Shower systems Wallbar: What options are there for installing it in the corner? Among others, an essential prerequisite for maintaining our guarantee conditions is the professional installation of the product. When replacing spare parts, this process is detailed in the service instructions.
We have compiled further information on this subject in our guarantee conditions. In principle, the buyer of a product has a warranty claim against the seller for a certain duration. Since hansgrohe distributes its products to its customers via wholesalers, the trades and retailers, this means the customer has a warranty claim primarily against the direct seller i. You will also find service instructions and installation and service videos : All of this offers you the assistance you may need when replacing defective parts.
To keep your hansgrohe products beautiful for a long time to come, our spare parts catalog also offers the right care instructions. Our online spare parts catalog is a handy reference work containing both current and historical bathroom products. Data sheets with spare parts lists and article numbers are available to everyone in PDF format.
It is clearly presented and simplifies orders you place with the retailer. By the way, you will also find drawings, technical information, service parts and much more in our product area. You have not selected any products. To do this, use the Compare product icon on our product pages.
Online spare parts catalog. The handy online spare parts catalog by hansgrohe offers detailed overviews of spare parts to help you quickly locate the spare parts you need. Online spare part search. Go online for a look inside the products Our online spare parts catalog is a handy reference work containing both current and historical bathroom products.
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