All policies labor rates, diagnostic fees, guarantees, methods of payment, etc. Ask if the shop customarily handles your type of vehicle. Some auto repair facilities specialize in repair work for certain types of vehicles.
Most vehicle manufacturers recommend specific repair procedures and equipment for the repair of their vehicles. Ensure that the facility you choose is trained in these procedures and has the proper equipment. Ask if the shop is familiar with the type of repair you need, especially if you need major work.
When a written estimate is required, you must be given a copy. Ask if the prices quoted are for new, used or rebuilt parts. Make sure the written estimate clearly states which condition. You can cancel repairs if they exceed the estimate and the repair shop must reassemble the vehicle, unless it is unsafe to drive. The shop may charge you for tear-down and reassembly only if you were given notice of that charge on the estimate. You are entitled by state law to get back any replaced parts if you requested them initially.
However, the repair shop may charge a fee and, if the parts are under warranty agreement with the manufacturer or distributor, they may not be returned to you. Repair Estimate The estimate must include: The shop's name, address and telephone number. The customer's name, address and telephone number. Date and time of estimate. The year, make, model, odometer reading and license tag number of the vehicle.
Proposed work completion date. Description of customer's problem or request. Labor charges based on a flat rate, hourly rate, or both. Estimated cost and charges for repair. Charges for shop supplies or for hazardous or other waste removal. Charges for making an estimate and the basis for the charge.
The customer's intended method of payment. Name and telephone number of any alternate person the customer would allow to authorize repairs. Skip to Main Content. Close alert. Set your location: Set Cancel. My Location: Loading Font Size:. By Topic. Home Contact Us File a Complaint.
File a Complaint. Is my warranty still in effect? Regardless of my warranty status, can I visit another dealer for service or repair? What if I find that my dealer is affected by the closures and is no longer in business, and I need assistance?
The Department of Highway Safety and Motor Vehicles can help in situations such as: You paid for the vehicle at the point of sale, but the dealer did not provide you the title or tag.
You finished making payments to the dealer, but they did not give you the title with the lien release. You were making payments to the dealer, but you cannot locate them to finish payment. If I purchase a used vehicle from a dealer affected by the closures, where do I obtain maintenance? If a dealer is affected and no longer carries a particular make of vehicle; will they close or continue in business?
These items will need to be purchased from an authorized Original Equipment Manufacturer dealer. Send the manufacturer a complaint letter by certified mail detailing the problems. Include copies of work orders and invoices, and your request for a refund or other solution. Many car contracts have mandatory arbitration clauses to settle disputes.
Get the rules from your state attorney general or consumer protection office. This lemon law complaint program covers car warranty issues against participating manufacturers. Ask a real person any government-related question for free. They'll get you the answer or let you know where to find it. Postal Service Issues.
0コメント